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Brief Security & Trust ·

Ahold Delhaize says malicious actors caused outages at its grocery brands

The Dutch grocer took systems offline in the U.S. and Europe, and online shopping is returning in phases.

In brief
  • Ahold Delhaize blames malicious actors for outages at brands in the U.S., the Netherlands and Belgium. Stores stayed open.
  • The company has not described the attack, any ransom or how its systems are linked. Online services are returning brand by brand.

The Record reported that Ahold Delhaize, the Dutch grocery group, took systems offline at most of its U.S. and European brands. On Monday the company confirmed that malicious actors caused the suspicious activity it first flagged last week. It also gave the Dutch police a report that day. Online services failed in the U.S., the Netherlands and Belgium, while stores stayed open. Chief executive Frans Muller apologized and called the shutdown a necessary precaution.

The company gave no details of the attack and did not say if a ransom was involved. It said it has found no evidence that sensitive customer, employee or partner data was stolen. The investigation is still running. Albert Heijn, Etos and Gall & Gall sites are back, but Albert Heijn home delivery waits until Friday. Online shopping at Food Lion and Stop & Shop is down, with a return expected in coming days. The company said it told Dutch cybersecurity authorities within 24 hours. It did not say how its brands' systems are linked.

The sourced facts show that online services can fail across several countries while shops keep trading, and can return one brand at a time. The Record also noted that the company was hit by a cyberattack in 2024, when more than 2.2 million people had information stolen. Nothing in the report links the two incidents.

A WebPulse Brief: a short report of an important event, written by the WebPulse Newsroom with AI assistance and checked against the reporting below. When there is more to explain, we follow up with a full story. How we use AI.

Reporting: The Record.